Is there much, if any difference between these two titans of the UK online boiler industry?

Both Heatable and BOXT have been rising stars in the UK boiler industry in recent years, taking on industry heavyweight British Gas and leaving a pretty big mark.

But which is better and how exactly do you determine the metrics that matter?

Let’s explore the numbers…

Heatable vs Boxt Key Takeaways:

• Both Heatable and Boxt are popular online boiler installers with incredible reviews.
• Heatable have the edge for us based on the fact that they are Which? Trusted Traders approved.
• They also offer a 12 year warranty on selected models, brilliant finance options and renewable options including hybrid heat pump boilers.
• To get an accurate quote for a new boiler, you can start your application with Which? approved boiler installers Heatable here.

Quick answer: both Boxt and Heatable have some incredible reviews, but based on customer service and awards, we would choose Heatable.co.uk.

Heatable Vs Boxt UK

When comparing these two boiler installation companies, we considered the following:

• Customer reviews and ratings.
• Awards and accolades.
• Price range of their boilers.
• Boiler brands on offer, as well as warranties.
• Aftercare and support.

Customer Reviews

In terms of customer reviews and ratings, customers are very clear in what they think of both Heatable and Boxt.

BOXT has previously reported that 30% of customers leave a Trustpilot review, 98% of which are ‘excellent’.

Currently, the brand has 16,300 reviews, meaning they have sold over 20,000 boilers since launch. 

Heatable is also earning a 5-star reputation – well 4.9 to be exact – with more than 5,000 reviews, highlighting again that people really are fans of purchasing their boiler using this new digital method. 

Awards & Accolades

At present Heatable are the only to receive a notable award from the consumer organisation Which?

In fact, in 2022 Heatable.co.uk received the Which? Trusted Trader award.

What does this mean and why exactly should you pay attention?

This means that the consumer experts at Which have officially endorsed Heatable as a “Trusted Trader”. 

The approval process to receive this award is rigorous and involved the installation and repairs engineers in the network undergoing and passing a thorough assessment process to ensure that they met the requirements of Which?’s approved service scheme. 

Boiler Warranty Offers

Which out of the two offer the best boiler warranty period?

Ideally, you want the warranty to be as long as possible, since this will mean that you are protected from paying for repair costs and call out charges for as long as the warranty period is valid.

Warranty length is also a sign of boiler quality, just remember that there are conditions of cover, which includes an annual boiler service and registering your boiler with 30 days of installation.

Most of the gas boiler installation platforms you are familiar with offer their boilers with a 10 years manufacturers warranty, while some offer 12 years, with the additional 2 years being provided by themselves.

Just be weary of these additional coverage periods offered by the boiler platforms and not the manufacturer’s, as some people have concerns about the longevity of the boiler companies vs the manufacturers.

So what about Boxt and Heatable?

We found Heatable offer a longer warranty period, with their Viessmann boiler range being offered with a 12 year warranty period – pretty impressive!

Aftercare & Support

Judging the aftercare and support of a brand is more difficult to judge since it’s difficult to verify, so based on that we would have to say that both brands draw.

Both Boxt and Heatable have some amazing customer reviews and both offer a workmanship warranty too.

One of the biggest advantages of using an online boiler platform with a reputation to maintain is that they really care about customer reviews and feedback.

That’s why the majority offer a workmanship warranty for at least 12 months.

This means that if you do experience any issues with your new boiler within the first year e.g. a leak, they will come and fix it free of charge (to avoid those negative reviews).

Heatable vs Boxt Conclusion

So who wins?

There is no doubt that both Heatable and Boxt impressive companies and each has an amazing collection of customer reviews.

However, based on the fact that Heatable.co.uk hold the Which? Trusted Trader status and the fact that they offer a 12 year warranty on their Viessmann boilers, we would have to recommend them.